Policies & terms

Agreement to these terms

These Terms of Service form a binding agreement between [Legal Entity Name], a company registered in [Emirate], United Arab Emirates under licence number [Licence Number] ("logixflo", "we", "us"), and the organisation that subscribes to the platform ("Customer", "you"). By creating an account, signing an order form, or using the service, you accept these terms on behalf of your organisation and confirm you are authorised to do so.

Where a signed order form or master services agreement exists between us, that document prevails over these terms to the extent of any conflict.

Definitions

Platform means the logixflo web application, tenant portal, WhatsApp ingestion bot, APIs, and related documentation. Customer Data means all content you or your users submit, including port document images, extracted field values, trip records, invoices, driver and vehicle records. User means an individual authorised by you to access the platform, including dispatchers, administrators, accountants, and drivers who send documents. Subscription Term means the period stated in your plan or order form.

Accounts and eligibility

The platform is offered to businesses only; it is not intended for consumers. You must provide accurate registration information and keep it current. You are responsible for all activity under your tenant, for maintaining the confidentiality of credentials, and for ensuring each user is assigned their own account. Shared logins are not permitted. Notify us promptly at security@logixflo.com if you suspect unauthorised access.

Plans, fees and billing

Subscriptions are sold per plan, with monthly quotas for document scans, generated invoices, users, and storage as published on our pricing page or stated in your order form. Fees are quoted in UAE Dirhams (AED), are payable in advance, and are exclusive of VAT and any other applicable taxes, which you are responsible for.

Free trials run for the period stated at sign-up and may be limited in scans, invoices, and features. Unless cancelled before the end of the current term, subscriptions renew automatically for a further term at the then-current rate. Usage above your plan quota is billed at the applicable add-on rate or requires a plan upgrade. Except where required by law, fees are non-refundable, and downgrades take effect at the start of the next billing period.

If an invoice remains unpaid 15 days past its due date, we may suspend access after written notice until the balance is settled.

Acceptable use

You agree not to: use the platform for any unlawful purpose or in breach of customs, port, transport, or tax regulations; upload documents you have no right to process; submit malware or attempt to breach, probe, or overload our systems; reverse engineer, decompile, or copy the platform or create a competing service from it; resell or provide access to third parties outside your organisation without our written consent; or use automated means to extract data beyond your licensed API access.

We may suspend access without prior notice where use poses an immediate security, legal, or operational risk, and will notify you as soon as practicable.

Customer data and documents

You retain all ownership of Customer Data. You grant us a non-exclusive licence to host, process, transmit, and display it solely to provide and support the platform, to prevent abuse, and to meet legal obligations. Where Customer Data includes personal data, our respective roles and obligations are described in the Privacy Policy and, where applicable, a data processing addendum.

You are responsible for having a lawful basis to submit driver, client, and consignment information, and for informing your drivers and staff that documents sent to your WhatsApp group are processed by the platform. We may use aggregated, de-identified statistics that cannot identify you or any individual to improve OCR accuracy and platform performance.

On termination you may export your data for 30 days, after which it is deleted in line with our retention schedule.

OCR accuracy and verification

The platform uses automated optical character recognition and matching to extract values such as container numbers, dates, locations, and amounts from photographed documents. Extraction is probabilistic. Image quality, handwriting, stamps, damaged slips, and non-standard document layouts affect accuracy, and confidence scores are indicative only.

You remain responsible for reviewing and approving extracted data, generated invoices, driver commission calculations, and expense entries before they are issued, filed, paid, or relied upon for customs, tax, or accounting purposes. We are not liable for losses arising from unverified automated output.

Third-party services

Document ingestion relies on WhatsApp, operated by Meta, and the platform may integrate with your accounting or ERP systems, payment providers, and cloud infrastructure. Those services are governed by their own terms and are outside our control. We are not responsible for their availability, changes to their APIs, or their handling of data once it leaves the platform at your direction.

Intellectual property

We and our licensors own all rights in the platform, including software, models, interfaces, documentation, and the logixflo name and marks. Subject to these terms and payment of fees, we grant you a non-exclusive, non-transferable right to access and use the platform during the Subscription Term for your internal business operations. No other rights are granted. Feedback you provide may be used by us without restriction or obligation.

Confidentiality

Each party may receive information marked as confidential or that would reasonably be understood as confidential, including commercial rates, client lists, and technical details. The receiving party will protect it with at least reasonable care, use it only to perform under these terms, and not disclose it except to personnel and advisers who need it and are bound by equivalent obligations. These duties survive for 3 years after termination, and indefinitely for trade secrets.

Availability and support

We aim for high availability and provide support by email at admin@logixflo.com during Sunday to Thursday, 09:00–18:00 GST. Enterprise plans may include a separate service level agreement with defined uptime targets, response times, and remedies. Planned maintenance is announced in advance where practicable; emergency maintenance may occur without notice.

Term and termination

These terms run for the Subscription Term and any renewals. Either party may terminate for material breach that remains uncured 30 days after written notice, or immediately on insolvency of the other party. You may cancel renewal at any time from the portal or in writing before the current term ends. On termination your right to access the platform ends, accrued fees remain payable, and the export window in section 6 applies.

Disclaimers

Except as expressly stated, the platform is provided "as is" and "as available". To the fullest extent permitted by law we disclaim all implied warranties, including merchantability, fitness for a particular purpose, and non-infringement. We do not warrant that operation will be uninterrupted or error-free, that OCR output will be complete or accurate, or that the platform constitutes legal, tax, customs, or accounting advice.

Limitation of liability

To the fullest extent permitted by law, neither party is liable for indirect, incidental, special, consequential, or punitive damages, or for loss of profit, revenue, goodwill, business, or data. Our total aggregate liability arising out of or relating to these terms will not exceed the fees paid by you in the 12 months preceding the event giving rise to the claim. Nothing limits liability for fraud, wilful misconduct, death or personal injury, or any liability that cannot be limited by law.

Indemnity

You will defend and indemnify us against third-party claims arising from your Customer Data, your breach of section 5, or your failure to obtain the consents and provide the notices required for the personal data you submit. We will defend and indemnify you against third-party claims that your permitted use of the platform infringes their intellectual property rights, provided you notify us promptly and allow us to control the defence.

Changes to the service and terms

We continue to develop the platform and may add, modify, or discontinue features. We will not materially reduce core functionality of a paid plan during a term without notice. We may update these terms; material changes will be notified by email or in-product at least 30 days before they take effect. Continued use after that date constitutes acceptance. If you do not agree, you may terminate before the change takes effect.

Governing law and disputes

These terms are governed by the laws of the United Arab Emirates as applied in the Emirate of Dubai. The parties will attempt in good faith to resolve any dispute by negotiation for 30 days. Failing that, disputes are subject to the exclusive jurisdiction of the courts of Dubai or, where agreed in an order form, to arbitration under the rules of DIAC seated in Dubai in the English language.

Contact

Questions about these terms: admin@logixflo.com. Notices should be sent to [Legal Entity Name], [Registered address, Emirate, UAE].